Support & Help Center
Customer Support & Operation Guides
Find answers to common questions about operating your biomass stove, choosing the right fuel, warranty claims, and nationwide shipping.
Frequently Asked Questions
Gasifier stoves like the LSC TG-100 control the air-to-fuel ratio with primary and secondary air stages. Instead of burning the wood directly, the stove heats solid biomass to convert it into combustible wood-gas, which then burns completely at high temperatures with a clean, blue-tipped flame with 90%+ smoke reduction.
Yes! While high-density wood pellets and compressed briquettes provide the highest thermal efficiency, our domestic stoves are engineered to run on small dry wood sticks, twigs, chopped coconut shells, and dry bamboo residue.
Yes, LSC Biomass delivers to all 64 districts and upazilas across Bangladesh via reliable courier partners (Steadfast, SA Paribahan, Sundarban, eCourier) with Cash on Delivery options.
We accept Cash on Delivery (COD), bKash Merchant, Nagad, Rocket, and direct Bank Transfer.
Domestic models carry a 1 to 2-year warranty, while our commercial institutional stoves come with a 3-year heavy-duty commercial warranty.