Return & Refund Policy

We take pride in the engineering quality of our biomass stoves and products. If you receive a damaged or malfunctioning unit, you are eligible for return or replacement.

7-Day Replacement Guarantee

If your stove arrives damaged or has a manufacturing defect, contact us within 7 days of delivery. We will arrange a free inspection and swap the unit via our courier partners.

Refund Process

Approved refunds are disbursed within 5–7 business days to your original payment method (bKash, Nagad, or Bank Transfer).